Clear Direct Debit and The British Horse Society

About Clear Direct Debit

Clear Direct Debit is a Bacs approved Bureau that manages Direct Debit collections / Direct Credit payments on behalf of service users on a regular or contingency basis. As well as our core services, we also offer market leading Direct Debit training and consultancy. Our expertise has been developed over several combined decades of working with Bacs, software suppliers and bureaus, and we are proud to have helped hundreds of service users get the most from the Direct Debit Scheme. 

 

Their support as we have migrated data onto new CRMs has been vital in keeping us compliant. We look forward to continuing our partnership as we further grow and develop our services for members.Emma DayDirector of Membership, BHS

Partnering with The British Horse Society


Clear Direct Debit started its partnership with The British Horse Society (BHS) as the society’s outsourced Bacs processing provider. Our engagement begun as a consultancy project, the aim of which being to introduce a Paperless Direct Debit sign-up system. That relationship has now evolved into a strong partnership in which we facilitate all of BHS’s Direct Debit processing. This includes monitoring Bacs submissions and reports for BHS; working closely with them to manage systems and processes; providing training when required; and acting as a sounding board whenever they need us.

 

Making a difference

Since partnering with BHS, we have helped grow its membership by over 40%, totalling over 100,000 members. Direct Debit has been a key tool in increasing retention of members, and helping BHS grow and develop new services for them. Our team has created best in class training programmes for the membership team and have reduced attrition significantly by consistently promoting Direct Debit. By supporting BHS’s data migration onto its new CRM platform, we have also played key role in keeping the business fully compliant.