Harbour Hotels increase gift voucher sales by 52%

What does Giftpro do?

Giftpro was established in 2014 to help hospitality businesses unlock the power of their brands and increase direct sales by selling their experiences as gifts online. Our creative solution allows businesses to sell fully personalised gift vouchers online through a customisable platform, integrating all requisite inputs for the e-commerce transaction to take place. We provide an end-to-end service, creating the online store and providing merchandising, promotional tools, payment processing and fulfilment capabilities.

Harbour Hotels

Working with Harbour Hotels

Harbour Hotels is one of the UK’s fastest-growing hospitality groups. It has 16 beautifully designed hotels and venues positioned in stunning locations throughout the country, including in Dorset, Hampshire, Sussex, Surrey, Devon and Cornwall. They offer guests unique opportunities to explore the surrounding areas, as well as enjoy unique in-house experiences. To promote its hotels and drive further growth of the group, Harbour Hotels engaged GiftPro to create a new online gift voucher store with enhanced customer experience and best-in-class customer service. 

The impact

Since Gifpro set up the store, Harbour Hotels has experienced a 52% increase in gift voucher revenue across the group. Each property now has its own store where customers can purchase a range of amazing gift vouchers, from room stays to spa days. The websites are easy to navigate and the GiftPro team provides unrivalled customer service to existing and prospective users.